Creative

PORTFOLIO

Hey! this is

CHRISTAN

an experienced and seasoned virtual ​assistant specializing in customer service ​and administrative support. I offer a ​diverse skill set that drives exceptional ​results. With a strong background in ​handling a diverse range of tasks, I excel ​at delivering top-notch customer ​experiences and ensuring smooth ​operations.

Educational Background

2018 - 2023

• Graduate of Bachelor of Science ​in Mechanical Engineering at ​Negros Oriental State University
  

2017 - 2018

• Science and Technology, ​Engineering and Mathematics ​(STEM) at Villaflores College ​(Senior High School)

Administrative Support

During my time as a virtual assistant for this business, I was ​initially responsible for lead generation services, social media ​management, and back-end tasks. Recognizing my potential, my ​client soon entrusted me with additional responsibilities, ​including client relations and the creation, updating, and ​organization of documents. These diverse tasks significantly ​enhanced my skills and contributed to the development of my ​career

Data Entry / Research Specialist

Tasked to perform research and gather data for potential ​vendors through outbound calls in order to purchase a ​good quality product that will be sent out to our storage ​for our engineers to produce refurbished ecm’s. ​Additionally, I was responsible for tracking and managing ​the shipment of our products for all client orders.

Account Management

Customer Service

As a customer service ​representative at Aquarius ​Ecommerce Holdings Inc., I managed ​email and Chat inquiries via livechat, ​processed payments and refunds, ​and handled Shopify orders. I also ​resolved disputes related to ​customer complaints, ensuring a ​seamless and positive experience for ​our clients.

Hippo Insurance Services

At Hippo Insurance, I managed 25 to 40 ​daily calls and email ​correspondence, processed ​refunds across various payment ​methods, and provided professional ​customer support, staying well-​versed in company products, ​policies, and services.. I also ​mentored new employees and ​received recognition as a top agent ​in 2022 and 2023, with commendations ​from the billing department.

At Flagship One, Inc., I handled ​customer inquiries via calls, emails, ​and chat, processed payments and ​refunds, and managed shipments for ​refurbished ECMs. I also sourced ​vendors, resolved disputes, and ​provided technical support. My ​efforts earned recognition as a top ​performer, completing 50-100 orders ​monthly.

Insurance Agency Support

Hippo Insurance Services

began my career at Hippo Insurance Services as a ​Customer Support Level 1 representative, where I ​focused on assisting customers with their ​homeowners insurance policies, including ​resolving issues, processing payments, and ​managing refunds for in-house Hippo Insurance ​policies.

My dedication and strong performance were recognized by management, ​leading to my advancement to an Associate Account Manager in the Agency ​Support team. This role required a higher skill set due to its broader scope ​of responsibilities, as I provided support not only to Hippo's direct ​customers but also to those of various carriers affiliated with Hippo.

The complexity of the Agency Support role surpassed that of Customer ​Support Level 1, as it involved addressing a wide range of customer ​concerns for policies issued by Hippo Agency to it's partner carriers. Each ​carrier had its own unique terms, processes, and policies, adding a ​significant degree of challenge to the role.

Tools & Softwares I Master!

Tools & Softwares I Master!

Tools & Softwares I Master!

Tools & Softwares I Master!